“Is this documentation effective?” That can be an important question. Technical documentation that is poorly designed or poorly written, or that is not addressed to the right audience, can cause problems: dissatisfied customers, lost customers, wasted effort, and in the worst-case scenario, lawsuits or regulatory penalties. How can you determine if your documentation is adequate or where it can be improved? This presentation will show you how to evaluate the quality of your documentation and identify ways to improve it. I will discuss visual design, choosing content, working with standards, and more.
The target audience includes technical writers and document designers, as well as business managers who want to know how to cut losses and avoid (or defend against) product-liability lawsuits that involve product documentation.
Remember to get tickets.
Joseph Devney, M.A., has worked as a technical writer for more than 20 years. His volunteer work with STC includes judging technical communication competitions, including serving as a judge for the International Technical Art Competition four years in a row. Joe has taught both document design and linguistics at the college level, and has been a guest speaker at several STC chapters. He holds the honorary rank of STC Fellow.
Wednesday December 13
Highlands Country Club
110 Hiller Dr, Oakland, CA 94618
6:00 to 7:00 pm: Networking, conversation & dinner
7:00 to 7:15 pm: Announcements
7:15 to 8:30 pm: Presentation
8:30 to 9:00 pm: Conversation, follow up on job announcements
9:00 to 9:15 pm: Clear the room; move conversations to the sidewalk
Do you need a ride to the meeting? Contact email@example.com and we will try to match you with someone who is driving or help to arrange a ride from Rockridge BART.
Non-members are always welcome to STC meetings.
All members of the San Francisco Chapter of the IABC are welcome to register for Berkeley STC General Meetings at the member price.